Purchasing & Shipping


Thank you for purchasing my work! I’ve outlined some of the basics below but feel free to contact me if you have any questions: hello@crissyarseneau.com


Your Privacy

Your contact information will be used to provide you with information about your order and for any follow up required after your order has been received. Should you also wish to stay up to date on new product releases, events, and other art updates, please do sign up to receive my newsletter!


Accepted Payments

All transactions are processed securely through PayPal and you’ll need to register for a PayPal account to use this service. You can use the credit card, debit card, or bank account associated with your PayPal account to pay once logged in. Simply select the PayPal button in Step 4 of the checkout process to proceed to payment.

If you’d prefer to not use PayPal, I also accept email money transfers, and credit card payments can be put through in person or over the phone via Square. Please contact me at hello@crissyarseneau.com so I can put your piece(s) on hold and send you an invoice with payment instructions.

If you’re in the Lower Mainland of BC and would like to purchase work in person, please contact me at hello@crissyarseneau.com to arrange for a studio visit.

All sales are final.


Currency & Sales Tax at Checkout

All pricing listed on this website is in Canadian funds.

All orders from Canada will be charged GST at checkout. Orders from BC will additionally have PST added to their order. Orders from the US will not have either tax added to their order.

When you’ve completed adding items to your card and are ready to checkout, select the cart button to start the checkout process (found at the top right on desktop and at the bottom of your screen on mobile). Once you’ve put in your address information in Step 2, the appropriate taxes will be charged (or removed if you are from the US).


Discounts

If you have a discount code that is currently valid, you may enter it under Order Summary or in Step 4 of the checkout, prior to moving forward to the payment processor.


Shipping Rates

All items will be packaged and delivered to the mail carrier within 4 business days of purchase, unless In-Studio Pick Up is selected. Once with the carrier, you will be sent a tracking number for your package. All mailed orders will be sent with delivery confirmation and will require a signature upon delivery.

When placing your order, please select the shipping rate for your preferred pick up or delivery method.

In-Studio Pick Up: FREE!
Select this option to pick up your order at my East Vancouver studio. I will contact you within 2 business days of your order being processed to arrange a date and time with you.

Flat Rate Shipping & Handling
Canada, BC & AB: $25 
Canada, All other provinces and territories: $35
United States: $35

If you live outside of the areas listed above, please send me an email with which pieces you would like to purchase and your full mailing address for a shipping quote.

Remote Areas
If you live in what mail carriers consider to be a remote area (in Canada, this is often indicated with a postal code that includes zeros (0)), there may be additional delivery fees. If that is the case, you will be contacted prior to these fees being charged. 

All duties and taxes levied upon the package are the responsibility of the purchaser.


Unframed & Framed Works

All pieces are listed without a frame. Each paper sculpture is float mounted on a 12” x 12”, 100% cotton mat using archival linen tape. The naturally pH-neutral material of the mat won’t yellow over time or damage the artwork. The linen tape securely adheres the work to the mat while still being removable by a framing professional in the future should you ever wish to present the work in a different way.

Frames are available, sold separately. These wood frames with a white finish come with a 1/2” spacer to separate the glass and the artwork, allowing ample space to protect Crissy’s paper sculptures and collages while presenting them beautifully on your wall. The outer dimensions of this 12” x 12” frame are approximately 13” h x 13” w x 1.25” d.

If you add a frame to your artwork purchase, please note:

For orders delivered via mail, the frame will come with the artwork inserted in the frame without glass as glazing is susceptible to breakage during shipping. The frame will be wired and come with standard hanging hardware (hook and nail), and picture glass cut to 12” x 12” can be purchased separately from your local picture framing source. Once the work has arrived to you, you can remove the artwork, backing, and spacer, and insert your picture glass into the frame. Then replace the spacer, artwork and backing into the frame to complete the framing package.

For orders picked up in-studio (East Vancouver), the frame will come with the artwork inserted in the frame with regular picture glass in place, with the frame wired and ready to hang with the included standard hanging hardware (hook and nail).

If you live near an Opus Art Supplies and enjoy small DIY projects, you can purchase this frame directly from them and frame the matted work yourself. Your local framing source may also have similar shadow box-style framing options available.


Colours & Caring For Your Purchase

Although care has been taken to accurately represent the colours of the work, how the colours display on different devices and monitors will vary. In addition, different lighting conditions, both in the photograph and in person will also affect how the colours look. So, expect that the colours of the work will be in the same range as what you see on your screen but also expect variation. (They’ll all be lovely, of course!)

All pieces have been created with professional-quality art materials and all watercolour pigments are lightfast. However, like all artwork, it is possible that some colours may change over time, particularly if displayed in bright conditions. Do keep your piece out of direct sunlight to help extend the longevity of the work.

The work is created with rag paper (100% cotton), professional watercolours and adhered with a dextrin-based adhesive. Despite the delicate nature of these materials, the construction of the work is relatively sturdy. Displayed within a frame and behind glass, it can endure imperfect environments (it has hung without issue in hair salons and restaurants, for example). However, for the longevity and stability of the materials, it is best to err on the side of caution and avoid hanging or storing the work in particularly humid environments.